If You Paid Online

Your payment has been recorded, and no further payment action is required at this stage.

Please retain your booking confirmation and payment receipt for your records.

If You Selected Pay Later

Your invoice and payment instructions will be included with, or sent following, your booking confirmation.

Please ensure the full invoiced amount in New Zealand Dollars (NZD) is received by the payment due date shown on your invoice.

Need to Make Changes?

To amend or cancel your booking, use the personalised booking link provided in your confirmation email or contact the accommodation team.

Changes remain subject to availability, hotel approval and the applicable accommodation booking conditions.

Cancellation Policy

Cancellation conditions may vary between participating hotels and room types.

Where the standard policy applies, free cancellation is available more than 45 days before check-in.

View the Accommodation Booking Terms & Conditions